At Labwell Diagnostics Pvt. Ltd., your privacy is a priority. We are committed to protecting the personal and health-related information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, residential address, date of birth, and gender.

• Health Information: Medical history, diagnostic reports, test results, prescriptions, and other data provided voluntarily by you or your healthcare provider.

• Usage Data: IP address, browser type, device information, and how you interact with our website.

• Communication Data: Any information you provide when contacting our support or using forms on the site.

2. How We Use Your Information

Your information is used strictly for the purpose of providing high-quality diagnostic services, including:

• Scheduling tests and home collections.

• Generating and delivering test reports.

• Personalizing your experience and improving our services.

• Responding to inquiries and support requests.

• Complying with legal obligations and healthcare regulations.

We do not sell, rent, or trade your personal data to any third party.

3. Sharing of Information

We may share your information with:

• Authorized medical professionals directly involved in your care.

• Technology partners and service providers who assist in managing our website and services, under strict confidentiality agreements.

• Legal authorities when required to comply with legal obligations or in response to valid requests.

4. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or alteration. This includes:

• Encrypted storage and transmission of sensitive data.

• Access controls and regular audits.

• Regular security updates on our digital platforms.

5. Cookies & Tracking Technologies

We may use cookies and similar tracking tools to improve your browsing experience and gather usage data. You can manage your cookie preferences through your browser settings.

6. Your Rights

You have the right to:

• Access your personal and medical information.

• Request corrections or updates.

• Withdraw consent or request data deletion, subject to legal and regulatory requirements.

To exercise your rights, please contact us at [Insert Email Address].

7. Children’s Privacy

Our services are not directed toward children under the age of 18 without parental or guardian consent. We do not knowingly collect information from minors.

8. Third-Party Links

Our website may contain links to external websites. Labwell Diagnostics Pvt. Ltd. is not responsible for the privacy practices or content of such websites.

9. Policy Updates

This Privacy Policy may be updated from time to time. The revised policy will be posted on our website with the updated effective date.

10. Contact Us

For any queries regarding these Terms and Conditions, you may contact us at:
📧 Email: labwelldiagnostics@gmail.com
📞 Phone: +91-11-3596-3656, 9911-256-018
🏥 Address: 36/8, East Patel Nagar, New Delhi – 110008